FREQUENTLY ASKED QUESTIONS
Answer to some of our most commonly asked questions
WEBSITE DESIGN

What information do you need to build me a website?

We need the details of your business or website niche, any text content and images you would like included, what pages you are looking to include, details of any features and examples of other websites you like the look of for comparison.

Can you add text and content for me?

Yes we can, however we would advise you provide at least bullet points for what your pages are about as no one knows your business better than you.

Can I change the colours of my website?

Yes, we can add whatever colours you wish to your website design. If you have specific colours in my please advise us of this when requesting a quote or revision.

SEO

What is SEO?

SEO stands for search engine optimisation which means optimising your website for the search engines with the aim of increasing your ranking positions.

Can you guarantee top Google rankings?

No, due to numerous external factors and search engine algorithms we cannot guarantee any rankings. Please be aware of anyone claiming to be able to get your website to the top of search engines.

Why is my website not ranking?

There are many reasons why a website does not rank or rank low on a search engine. These can include, but not limited to, domain age, social media reputation and engagement, poor content, copied content, not enough content and poor SEO management.

HOSTING & EMAIL

How much does web hosting cost?

Host your website with Red Creation for only £4.99 per month with SSL certificate and unlimited @yourdomain email addresses.

How do I pay for web hosting?

Web hosting and email is paid for on a monthly subscription using a credit or debit card via Stripe payments.

Is there email forwarding?

All @yourdomain email addresses are forwarded to your personal or business email address as standard.

PAYMENTS

Do I have to pay a deposit?

50% of the total invoice amount is due in advance of any work being started with the remainder due upon completion.

What payment methods do you accept?

We accept payments via credit or debit card via Stripe payments or via bank transfer into our business account.

How do I get a refund?

All payments are non refundable unless there are extenuating circumstances. Please contact us.

GET A QUOTE
Find out how can help you and your business get online